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[caption id=”attachment_1304” align=”alignleft” width=”300” caption=”Sad Face”]Sad Face[/caption]

This year I decided to do something I’ve wanted to do for a very long time: get my own private Linux server! A place where I could have total control (i.e. root access) and be able to install or run anything I wanted! Better yet, I wanted a conary managed system that could leverage all the packaging that I have already done for Foresight Linux and be dead simple to maintain!

Ever since I started maintaining some type of a personal web site, starting with my AOL's members' pages and eventually “graduating” to Geocities, it became obvious that sharing the resources of a single server with who knows how many other people wasn’t going to cut it for me. Early on there were too many restrictions imposed on anyone who wanted to “color outside the lines” and today you still have to limit yourself to a quota (disk, RAM, etc) somehow.

So during the short break I had for last year’s Christmas holidays, I did a little bit of research looking for something that would be easy to use and affordable. What I really wanted was to use my Django Developer Kit appliance on EC2 but that was a bit out of my league at this juncture. I also thought of using a physical box that I keep in the closet and see if I could get someone to work out the DNS mapping for me, but I didn’t really feel comfortable with the implications of asking such a favor as the first thing people asked for was administrative access to it too.

To make a long story short, I ended up going with Dreamhost since that is where all of my web sites are currently hosted. At USD $15/month for 300MB I felt that I should be able to host two of my most visited web sites and an irssi screen session without breaking a sweat. A few clicks later I was set up!

The first week with my private server was sheer bliss, specially because Dreamhost gives you 2300 MB of RAM free of charge for the first week so that you can gauge what your needs are. This blog right here, after migrated, went from choking and giving me 500s  whenever I enabled the WordPress Stats plugin to being super snappy! The other site was also enjoying solid stability and after 2 weeks of use and studying my resource consumption patterns, I felt I had made a good choice after all.

That feeling didn’t last long, however. After about 10 days of using my private server, I realized that both of my sites were down. SSHing to it showed me that the Apache server had gone down. I quickly got online with Dreamhost’s support techs and was told that my problem was due to a run away process that used all of my 300MB and brought the web server crashing down.

That was pretty disappointing and though I’m not completely ignorant on how to check system logs I thought that it was pretty safe to believe the technician. The next few days I experienced slowness to my irssi session and even a few 500s started creeping up on me. Reluctantly I turned off the Stats plugin and managed to make the problem go away.

A few days later I completely lost connection to my system. No SSH either! The technician was once again summoned and for the next 45 minutes we went back and forth between having connection/access to seeing my system crash and burn before my own eyes. Now, the technician was very polite and responsive (as all Dreamhost technicians I’ve dealt with are) but I just couldn’t get a straight answer as to what was causing my system to die, even after several reboots.

I decided to humor him and followed his suggestion of moving one of my sites back to the shared environment, only to see the private server crash again! “Move the second site back too”, he suggested. By this time I was pretty frustrated with the whole thing and didn’t feel like having a discussion about how silly this trial and error was. “Go read our wiki and figure out how to lower your memory consumption”, he offered, to which I replied: “My systems run ok in the shared server, so it doesn’t make any sense to me why it would choke when it has 300MB of dedicated memory. Besides, I’m the customer here and am asking you to help me.”

In the end, even by moving my second site back to the shared environment and killing my irssi session, the server would still go down. WTH, right? So my sad story ends with me cancelling my Private Server and going back to my shared environment. As I’m no system administrator and my experience dealing with faulty systems revolve around my day-to-day maintenance of my personal systems, I never really learned what the problem was. I expected Dreamhost to provide me with solid information but was sorely disappointed at their lack of commitment to help me understand what was wrong. You see, I was ready to accept that, for whatever reason, 300MB wasn’t enough for my needs. But being told to go read a wiki page and figure things out on my own was a major let down for me.


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